🚀 Getting Started with Addressed

Visit the Shopify App Store and search for "Addressed" or click the install link from our listing page.

1. Click "Add app"
2. Review the permissions requested (orders, customers)
3. Click "Install app" to authorize

You'll be redirected to Shopify's authorization page. Click "Install" to grant Addressed access to your store.

After authorization, you'll be redirected to the Addressed dashboard.

Select a plan that fits your needs:

• Basic Plan ($5.99/month or $60/year): Up to 5 address requests per month, manual email sending, basic templates, email support. Includes 2-day free trial.
• Pro Plan ($16/month or $168/year): Unlimited requests, automatic detection & sending, custom email branding with logo, order tagging, Slack/Webhook integration, priority support

Click the Settings button in the top right of your dashboard to configure how emails are sent to customers.

Email Configuration Options:

• Subject Line: Customize the email subject (e.g., "Action needed: Update your shipping address")
• Sender Name: Set who the email appears from (e.g., your store name)
• Reply-To Email: Where customer replies should go (defaults to your store's contact email)

If you're on the Pro plan, you can enable automatic detection of incomplete addresses:

• Missing City: Flag orders with no city specified
• Missing State/Province: Flag orders with no state/province
• Missing ZIP/Postal Code: Flag orders with no ZIP code
• Incomplete Address: Flag orders that appear generally incomplete

When auto-detection is enabled, Addressed will automatically identify problematic orders and list them on your dashboard.

Configure how Addressed tags your orders for easy tracking:

• Request Tag: Tag applied when you send a correction request (default: "address-fix-requested")
• Completed Tag: Tag applied when customer submits correction (default: "address-fix-completed")
• Auto-Remove Request Tag: Automatically remove the request tag when completed

There are two ways to identify orders that need address corrections:

1. From your Dashboard: Auto-detected incomplete addresses appear automatically (Pro plan)
2. Manual Review: Review orders in Shopify admin and identify incomplete addresses yourself

To request an address correction, you can use either method:

Method 1: From Shopify Admin (Recommended)

1. Open the order in Shopify admin
2. Click the three dots (⋯) in the top right
3. Select "Ask Customer to Fix Address"
4. Enter the customer's email address
5. Optionally add a personal message
6. Click "Send Request"

Method 2: From Addressed Dashboard

1. Go to your Addressed dashboard
2. Find the order in the list
3. Click "Resend Email" if needed

When you send a correction request, the customer receives a professional email containing:

• Your store name and branding
• Order number for reference
• Your optional personal message
• A secure link to the correction form (expires in 7 days)
• Clear instructions on what to do

The customer clicks the secure link and sees a simple form with:

• Pre-filled information (order number, current address if available)
• Address fields to complete: Address Line 1, City, State, ZIP, Country
• Optional phone number field
• Submit button

When the customer submits their corrected address:

1. Addressed immediately updates the order in Shopify
2. The shipping address is replaced with the corrected information
3. Order tags are updated (removes "requested", adds "completed")
4. You can see the update in your Shopify admin instantly

Monitor all address correction requests from your Addressed dashboard:

• Total Requests: See how many corrections you've requested
• Pending: Requests awaiting customer response
• Completed: Successfully corrected addresses
• Success Rate: Percentage of customers who respond

Each request shows: order number, customer email, status, date sent, and completion date.

Send requests quickly: Contact customers about incomplete addresses as soon as possible after they place their order.

Add a personal message: A friendly note like "Hi! We noticed your address is missing some details. Could you help us make sure your order gets to you?" increases response rates.

Monitor your dashboard: Check pending requests regularly and resend emails if customers haven't responded after a few days.

Use order tags: Filter orders in Shopify by "address-fix-requested" to see which orders are awaiting corrections before fulfilling.

Enable auto-detection (Pro): Save time by letting Addressed automatically flag incomplete addresses instead of reviewing manually.

Problem: Customer didn't receive the email

• Check that the email address is correct
• Ask customer to check their spam/junk folder
• Use the "Resend Email" button in your dashboard

Problem: Correction link expired

• Links expire after 7 days for security
• Send a new request from your dashboard or Shopify admin

Problem: Order didn't update in Shopify

• Verify the customer actually submitted the form (check dashboard status)
• Refresh your Shopify admin page
• Contact support if the issue persists